Admin(แอดมิน)

About the role

An Admin role focused on managing and overseeing the company's social media channels including Facebook, Instagram, TikTok, and LINE OA, with responsibility for customer engagement, inquiries, and coordination across teams.

Key responsibilities

• Manage and oversee social media channels (Facebook, Instagram, TikTok, and LINE OA)
• Monitor inbox, comments, and customer messages, responding quickly, courteously, and professionally
• Provide information and recommendations regarding products, pricing, promotions, ordering methods, and delivery
• Receive and coordinate issue resolution and customer complaints with relevant teams
• Follow up with interested customers and support purchases to increase sales closure opportunities
• Regularly check and manage social media messages and comments, handling or escalating relevant issues
• Coordinate with Sales, Marketing, Warehouse, and Delivery teams to ensure smooth customer care and delivery
• Update product information, promotions, campaigns, and important information on online channels accurately and current
• Manage community and build good relationships with customers through social media communication
• Collect customer feedback, frequently asked questions, and customer issues to forward to relevant teams for product and service improvement