Admin

Key Responsibilities:

Order Processing & Documentation

• Receive customer Purchase Orders (PO) and verify the job information.
• Issue Job Sheets to Production based on confirmed customer orders and artwork requirements.
• Receive customer artwork files and ensure the artwork is properly recorded and forwarded to the relevant team.
• Issue Artwork Amendment requests based on customer revisions or changes.

Job Progress Follow-Up

• Follow up internally on artwork status, cylinder status, reject status, delivery status, and ETA of cylinder completion.
• Update customers on order progress, delivery timeline, artwork amendments, and any job-related issues.

Administrative & Reporting Support

• Maintain proper records of customer orders, artwork amendments, and job progress follow-up.
• Update internal tracking sheets, Google Sheets, or relevant job monitoring systems accurately.
• Assist in ensuring all customer communication and order-related information is well documented.

4. Requirements / Qualification

• Diploma / Degree in Sales, Business Administration, Marketing, or other related field.
• Candidates with education background or working experience in the printing industry, packaging industry, customer service, sales coordination, or artwork coordination are encouraged to apply.
• Fresh graduates are welcome to apply.

5. Skills & Competencies Required

• Good communication and coordination skills.
• Able to communicate in Mandarin with customers confidently and professionally.
• Able to work closely with internal departments such as Sales, DTP / Graphic, Production, and QA / QC.
• Good follow-up and multitasking ability.
• Able to handle multiple customer requests, urgent follow-up, and job coordination at the same time.
• Responsible, organized, and able to work under pressure in a fast-paced environment.
• Willing to learn and develop into an independent customer account handling role.

6. Technical / Software Requirements

• Familiar with Microsoft Office such as Excel, Word, and Outlook.
• Familiar with Google Sheets and basic online documentation / tracking tools.
• Candidates with graphic design knowledge or artwork handling exposure will have added advantage.

Benefits:

• EPF, SOCSO & EIS
• Medical & Annual Leave
• Clinic Panel
• Paternity and Maternity leave
• Free Parking

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Maternity leave
• Professional development

Work Location: In person