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Onsite

Admin

KBE Air-Conditioning & Engineering Pte Ltd

Admin

Skills

CRMCustomer Support

1 month ago

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Important information


Contract type:

Permanent

Salary:

SGD 21,600 – SGD 30,000 / year

Location:

Central Region, Malawi

Work mode:

Onsite

Published on:

18 September 2026

What they need


  • Manage large amounts of incoming calls
  • Scheduling of work and coordinating with workers.
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Have experience working in air-conditioning sector
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Min. GCE O Level

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