Admin

About the role

This role involves daily verification of sales reports and receipts from all outlets, cross-checking sales against POS/system records and payment records to ensure cash, credit/debit card, e-wallet and other payment collections tally with daily sales. You will identify missing receipts, incorrect transactions, duplicate entries or unusual sales records, and verify daily opening and closing sales records are properly completed.

Key responsibilities

• Check and verify daily sales reports submitted by all outlets
• Cross-check sales receipts against POS/system records and payment records
• Ensure cash, credit/debit card, e-wallet and other payment collections tally with daily sales
• Identify missing receipts, incorrect transactions, duplicate entries or unusual sales records
• Investigate any shortage, overage or untallied sales transactions
• Follow up promptly with Outlet Managers or relevant employees for clarification on discrepancies
• Review CCTV footage when sales discrepancies, missing transactions or suspicious activities are identified
• Monitor void, cancellation, refund, discount and complimentary transactions to ensure proper authorization
• Maintain proper filing and documentation of sales reports, receipts and investigation records
• Prepare summaries or reports on sales discrepancies and recurring issues for Management's review

About you

• Minimum SPM, Diploma or equivalent qualification
• Previous experience in administration, sales checking, accounts, cashiering, audit or outlet operations is preferred
• Comfortable working with numbers and checking detailed transaction records
• Basic knowledge of Microsoft Excel, Google Sheets or similar office applications
• Able to identify discrepancies and investigate issues carefully and systematically
• Strong attention to detail with good observation and analytical skills
• Responsible, organized and able to maintain accurate records
• Able to communicate and follow up firmly with outlet employees and managers when clarification is required
• High level of integrity, confidentiality and trustworthiness, particularly when handling sales records, cash discrepancies and CCTV footage
• Able to work independently and complete daily checking within the required timeline