Admin Coordinator

About the role

This role supports the smooth day-to-day running of Fly Roofing by keeping administration, customer communication, scheduling and job coordination moving. The goal is to remove avoidable administrative load from the owner and field team so they can stay focused on quoting, delivery and growth. Initially work-from-home, with an expectation that the role will transition to office-based work when Fly Roofing establishes a physical premises. This is a part-time role, initially approximately 20 hours per week, with agreed and consistent working hours.

Key responsibilities

• Answer and manage incoming calls and enquiries in a professional and responsive manner
• Coordinate appointments, inspections and job scheduling, ensuring travel and timing are practical and efficient
• Maintain accurate job information and status updates so completed, pending and upcoming work is clearly visible
• Follow up leads, quotes and customer enquiries so opportunities do not fall through the cracks
• Communicate with customers regarding bookings, scheduling, job progress and general enquiries
• Support job set-up and administration, including job cards and required documentation
• Coordinate with suppliers and support material ordering, purchase orders and delivery timing where required
• Assist with invoicing, payment follow-up and administrative job close-out
• Keep calendars, systems and records accurate and up to date
• Identify administrative issues early, take ownership of resolving them where possible, and escalate appropriately when needed

About you

• Solid previous administration experience is essential, ideally within trades, construction, roofing or a similar operational/service-based industry
• Experience working in an environment with multiple jobs, changing priorities and field-based teams
• Strong computer and general administration skills, with the ability to learn new systems quickly
• Highly organised, reliable and detail-focused
• Confident communicator who is comfortable dealing with customers, suppliers and tradespeople
• Able to work independently and use good judgement without needing constant direction
• Comfortable prioritising competing demands and keeping multiple moving parts organised
• Proactive and solutions-focused
• Strong sense of ownership and accountability for the quality and accuracy of their work
• Must live close enough to the business to work from the future office during assigned hours

About us

Fly Roofing is a growing local business in the roofing industry, we have been established for 5 years.