Admin cum Brain Training Assistant

Brain Wellness Brain Training Centre is looking for a responsible, caring and enthusiastic Admin cum Brain Training Assistant to join our team in Johor Bahru - Eco Cascadia & Uda Utama.

This is a multi-functional role combining administration, customer service and Brain Training support. You will work closely with our Brain Training team and interact with children, adults and parents on a daily basis.

Training will be provided. No prior experience in neuroscience or Brain Training is required, although candidates with experience in administration, customer service, education, or childcare will have an advantage.

Key Responsibilities

1. Administration & Front Desk

• Handle daily administrative and front-desk duties.
• Manage appointments, schedules and client records.
• Maintain accurate filing and administrative records.

2. Payment & Customer Follow-up

• Collect payments and issue official receipts.
• Update payment and client records.
• Follow up on outstanding payments professionally.
• Follow up with clients regarding appointments, attendance and training packages.
• Respond to basic customer enquiries through WhatsApp, phone calls and walk-ins.

3. Brain Training Support

• Prepare and set up training equipment and materials.
• Guide clients through basic training procedures according to the centre's SOP.
• Support the Brain Training team in daily centre operations.

Requirements
We are looking for someone who is:

• Responsible, reliable and organised.
• Patient and comfortable working with children and adults.
• Comfortable communicating with parents and clients.
• Able to handle basic administrative and payment-related tasks accurately.
• Computer literate with basic Microsoft Office skills.
• Able to work independently as well as part of a team.

Education & Experience

• Minimum SPM / Diploma or equivalent.
• Fresh graduates are welcome to apply.
• Candidates with experience in Administration, Customer Service, Education, Childcare will have an advantage.
• Experience is not essential as training will be provided.

Pay: RM2,500.00 - RM2,900.00 per month

Benefits:

• Free parking
• Opportunities for promotion
• Professional development

Application Question(s):

• Here is our working hours:

Tuesday 10am-6pm
Wednesday 10am-7pm
Thursday 10am-7pm
Friday 10am-7pm
Saturday 10am-6pm
Sunday 9:30am-2:30pm (Once a month Sunday off)

Is the working hour fine to you?

• The working location is at Eco Cascadia (Near Setia Indah/Mount Austin/Austin Crest/Sri Austin/Dato Onn) and Uda Utama (Near Nusa Bestari/Perling/Bt Indah/Sutera Utama/Skudai). Please indicate where do you stay & which centre that you prefer to work in.

Work Location: In person