Admin Cum Customer Service Assistant

About the Role
we are seeking a dedicated and customer focused In-House Sales Support Assistant. In this role, you will be the first point of contact for customers—resolving inquiries, processing orders, and providing after-sales support. You’ll also be involved in product promotions, document handling, and warehouse support.

Key Responsibilities

• Communicate with customers via phone, email, or in person to address inquiries and resolve complaints.
• Provide product, pricing, and delivery information; verify and confirm customer details.
• Manage orders, cancellations, returns, and payment collection.
• Issue Sales Orders, Delivery Orders, Invoices, and related documents using the LN System.
• Maintain and update records of customer interactions, complaints, and transactions.
• Upload operation and sales enquiry reports to SharePoint.
• Track and confirm order status (local and outstation shipments).
• Assist warehouse operations when needed and verify incoming materials.
• Support cleanliness of the office and product display areas.
• Process branch EP orders for all products.
• Ensure timely filing and organization of documents.

Qualifications
Education Background: Minimum SPM Level
Experience: 1-2 years working experience as front liner service, retailer or tele marketing (Fresh Graduate are welcome to apply)
Skills: Active in listening, Adaptability, Attentiveness, Conflict resolution, Creativity, Decision-making, Dependability, Effective communication skills, Independence, Friendly.
Good command of both written and spoken in English and Bahasa Malaysia. Mandarin as an added advantage to effectively communicate with Mandarin-speaking clients.