Admin cum Customer Service Support

About YouCater

YouCater is a UAE-based event catering marketplace, partnering with culinary experts to deliver curated F&B experiences for events across the UAE.

As we continue to grow, we are looking for a proactive and organised Admin cum Customer Service Support professional to join our team and support our daily operations, customer communication, and event coordination.

The Role

The Admin cum Customer Service Support will be responsible for providing administrative and customer service support throughout the enquiry and event process. This role requires excellent organisational skills, attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced events environment.

You will work closely with clients, account managers, catering partners, and internal teams to ensure enquiries are handled efficiently, information is accurately recorded, and event requirements are communicated and coordinated smoothly.

Key Responsibilities

• Handle customer enquiries through email, phone, WhatsApp, and other communication channels.
• Respond to customers professionally, promptly, and courteously.
• Understand and record customer requirements accurately.
• Coordinate with catering partners to obtain menus, pricing, availability, and other required information.
• Prepare and send quotations, proposals, confirmations, and other customer documents.
• Follow up with customers, suppliers, and internal teams regarding pending information and requirements.
• Maintain accurate customer, enquiry, and event information in the CRM and internal systems.
• Assist with general administrative tasks, documentation, filing, and data entry.
• Coordinate event details between clients, account managers, and catering partners.
• Ensure customer requirements, timings, menus, dietary requirements, and other event details are communicated accurately.
• Assist in handling customer concerns and complaints professionally and efficiently.
• Take ownership of customer requests and coordinate with the relevant teams to find suitable solutions.
• Assist with invoicing, payment follow-ups, and post-event administrative tasks.
• Support the team with daily operational and coordination activities.
• Prepare basic reports and maintain accurate records as required.

What We’re Looking For

• 2–4 years of experience in customer service, administration, hospitality, events, F&B, or a related field.
• Excellent written and verbal English communication skills.
• Strong customer service and interpersonal skills.
• Good knowledge of Microsoft Office, particularly Excel, Outlook, and PowerPoint.
• Comfortable using email, WhatsApp, CRM systems, and other digital tools.
• Strong organisational and time-management skills.
• Ability to manage multiple tasks, enquiries, and deadlines.
• High attention to detail and accuracy.
• Ability to work under pressure in a fast-paced environment.
• Previous experience working with corporate clients or in the events/F&B industry is an advantage.

Personality & Attitude

We are looking for someone who is:

Patient • Friendly • Flexible • Proactive • Reliable • Organised • Professional • Positive • Solution-Oriented

You should be comfortable communicating with different types of customers and remain calm, polite, and professional when handling challenging situations.

We value attitude, willingness to learn, and a proactive approach just as much as experience. The ideal candidate is someone who takes initiative, follows up without being reminded, pays attention to detail, accepts feedback, and is willing to grow with the company.

What We Offer

• Career growth opportunities within Customer Service, Administration, Operations, and Sales Support.
• Opportunity to work with a growing UAE-based events and F&B marketplace.
• A dynamic and fast-paced working environment.
• Opportunity to develop experience across customer service, event coordination, and business operations.

If you are organised, customer-focused, computer-savvy, and eager to learn and grow, we would love to hear from you.

Application Question(s):

• F&B Experience
• Customer Service Support Experience
• Admin Support Experience

Work Location: In person