Admin Cum Ecommerce

1. Administrative Support – Handle daily administrative tasks such as filing, documentation, data entry, preparing reports, maintaining records, and organising company documents.

2. Order Processing – Manage customer orders from online platforms, verify order details, prepare invoices or packing slips, and ensure orders are processed accurately and on time.

3. E-commerce Platform Management – Manage and update online stores such as Shopee, Lazada, TikTok Shop, Shopify, or the company website, including product listings, pricing, descriptions, images, and promotions.

4. Customer Service – Respond to customer enquiries through e-commerce platforms, WhatsApp, social media, and email, while assisting with product information, orders, delivery issues, returns, and refunds.

5. Inventory & Stock Management – Monitor stock levels, update inventory records, identify low-stock items, and coordinate with the warehouse or suppliers to maintain sufficient stock availability.

6. Shipping & Delivery Coordination – Arrange and monitor deliveries with courier companies, prepare shipping documents, track parcels, and follow up on delayed, failed, or returned deliveries.

7. Content Creation – Create engaging content for products and promotional campaigns, including photos, videos, captions, product descriptions, promotional materials, and short-form content for online platforms.

8. Social Media Management – Manage the company's social media accounts such as Facebook, Instagram, TikTok, and other relevant platforms by planning and scheduling posts, responding to comments and messages, maintaining brand consistency, and monitoring engagement.

9. Sales & Digital Marketing Support – Assist with online campaigns, promotions, vouchers, product launches, advertisements, and other digital marketing activities to increase brand awareness, customer engagement, and online sales.

10. Reporting & General Coordination – Prepare basic sales, social media, e-commerce, and inventory reports, analyse basic performance data, and coordinate with suppliers, warehouse staff, couriers, and internal teams to ensure smooth daily operations.

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Meal allowance

Work Location: In person