Admin + Customer Service

About the role

We are looking for a responsible, detail-oriented, and proactive Customer Service Assistant with good communication skills to join the YouTutor team. The role involves providing customer service to students and parents through WhatsApp, managing enrolments, following up on inquiries, recommending courses, and providing administrative support.

Key responsibilities

• Reply to student and parent course inquiries via WhatsApp
• Answer questions about course timings, fees, registration, and class arrangements
• Follow up on student and parent inquiries to ensure issues are properly resolved
• Handle daily customer service and after-class support for existing students
• Maintain professional, polite, and friendly communication
• Assist new students in completing registration and payment processes
• Follow up with interested students or parents who have not yet registered
• Follow up on course renewals, course transfers, and other registration matters
• Update student registration and payment records
• Ensure student information is accurate
• Recommend suitable courses based on student grade and learning needs
• Introduce other suitable YouTutor courses to existing students
• Assist in promoting Revision Class, Recording Class, and other courses
• Meet monthly enrolment and customer service targets
• Update Google Sheets, student lists, and related records
• Organize course materials, student information, and customer service records
• Coordinate with teachers and internal teams on student-related matters
• Complete other related tasks assigned by supervisor

About you

• Good communication skills and mandarin native speaker, enjoy interacting with students and parents
• Must be able to communicate and type in Chinese
• Basic English communication and reading ability
• Familiar with WhatsApp and basic computer operations
• Able to use Google Sheets / Google Docs
• Detail-oriented, responsible, and organized
• Proactive in solving problems without waiting for supervisor reminders
• Able to work independently and possess teamwork spirit
• Experience in Customer Service, Sales, Admin, or Education industry is preferred
• No relevant experience required; company will provide training