Admin Executive

A. Retail Operations

· Manage daily operations of the retail outlet to ensure smooth and efficient service.

· Open and close the outlet according to the approved operating schedule.

· Ensure the retail area, product displays, shelves, and storage areas are clean, organised, and properly maintained.

· Ensure products are correctly labelled, priced, and displayed.

· Monitor product availability and replenish stocks when required.

· Ensure company policies, retail procedures, and work instructions are followed.

· Assist in maintaining a professional and welcoming retail environment.

B. Customer Service & Sales

· Attend to walk-in, telephone, WhatsApp, online, and other customer enquiries.

· Provide accurate information on healthcare, medical, mobility, elderly-care, and related products.

· Understand customer requirements and recommend suitable products within the scope of the company's product information.

· Prepare quotations, sales orders, invoices, and other sales-related documents where required.

· Follow up on customer enquiries, quotations, orders, and pending payments.

· Handle customer complaints professionally and escalate issues to management when necessary.

· Support promotional activities, campaigns, product launches, and retail events.

· Maintain good relationships with existing and potential customers.

C. Order Processing & Fulfilment

· Process customer orders received through retail outlets, telephone, WhatsApp, website, marketplace, or other sales channels.

· Verify product availability before confirming orders.

· Coordinate with warehouse and logistics teams for picking, packing, delivery, and collection.

· Monitor order status and provide customers with updates.

· Ensure all sales and delivery documentation is complete and properly filed.

· Assist in resolving order discrepancies, shortages, damaged goods, or delivery issues.

D. Inventory & Stock Management

· Assist with daily stock monitoring and inventory control.

· Conduct regular stock checks and participate in scheduled stocktakes.

· Record stock movements accurately in the company's inventory system.

· Monitor slow-moving, damaged, expired, or low-stock products and report accordingly.

· Assist with receiving incoming stock and verifying quantities against delivery documents.

· Ensure products are stored according to company requirements.

· Report stock discrepancies immediately to the supervisor or management.

· Assist in maintaining accurate inventory records.

E. Administrative Duties

· Perform general administrative and clerical duties.

· Prepare, organise, scan, and maintain company documents and records.

· Manage filing systems for sales, purchasing, inventory, customer, supplier, and administrative documents.

· Prepare daily, weekly, and monthly reports when required.

· Assist with data entry and updating information in company systems.

· Prepare correspondence, quotations, purchase-related documents, delivery documents, and other administrative paperwork.

· Coordinate meetings, appointments, deliveries, and other operational matters.

· Maintain confidentiality of company and customer information.

F. Cashiering & Payment Handling

· Process cash, card, online transfer, QR payment, and other approved payment methods.

· Issue receipts and ensure transactions are properly recorded.

· Perform daily cash reconciliation and report discrepancies.

· Ensure all payment records and supporting documents are properly maintained.

· Follow company procedures for cash handling and payment collection.

G. Marketplace & Online Sales Support

· Monitor and respond to customer enquiries received through online platforms.

· Process online orders and ensure timely fulfilment.

· Update product information, stock availability, pricing, and promotions when required.

· Assist with managing marketplace orders, returns, cancellations, and customer reviews.

· Coordinate with the warehouse and logistics team for online order fulfilment.

H. After-Sales Support

· Assist customers with product usage enquiries and basic troubleshooting based on approved product information.

· Record product complaints, warranty claims, returns, and service requests.

· Coordinate with the service/technical team for product issues.

· Follow up on pending warranty claims and provide customers with appropriate updates.

· Maintain proper records of customer complaints and after-sales cases.

Pay: RM1,700.00 - RM3,000.00 per month

Work Location: In person