ADMIN EXECUTIVE

Preferred Skills & Requirements

• Basic computer skills with proficiency in Microsoft Office applications.
• Candidates with knowledge of online business systems, particularly ERP systems, will be given preference.
• Ability to learn and navigate online platforms efficiently, with good attention to detail and accuracy.
• Good communication, organisational, and follow-up skills.

1. Agent Support & Case Processing

• Respond to agents’ enquiries and provide accurate information on company procedures, requirements, and workflows.
• Receive, review, and process agents’ case submissions in a timely and accurate manner.
• Assist agents with the use of the company’s online systems and platforms where necessary.

2. Finance & Documentation

• Prepare, process, and manage invoices, receipts, and commission payments accurately and on time.
• Maintain proper documentation and filing systems for all administrative and financial records.
• Ensure financial and case-related records are accurately updated in the company’s system.

3. Communication & Follow-Up

• Answer incoming phone calls and handle general enquiries professionally.
• Contact agents to follow up on missing documents, outstanding payments, and pending matters.
• Ensure timely communication and follow-up to facilitate smooth case processing.

4. Administrative Support & Reporting

• Ensure all administrative records are properly maintained, organised, and updated.
• Prepare and compile weekly and monthly reports as required by the management.
• Assist in data compilation, record tracking, and reporting related to case submissions, payments, and other administrative activities.
• Perform other administrative tasks and duties as assigned by the management.