Admin Executive – E-Commerce & Operations

About the role

We are looking for a highly organised and detail-oriented Admin Executive to support our day-to-day e-commerce operations and other administrative functions. The role will be responsible for managing online orders, coordinating order fulfilment, monitoring inventory, responding to customer enquiries and ensuring smooth operations across our various e-commerce platforms, amongst other administrative duties.

Key Responsibilities

E-Commerce Order Management & Fulfilment

·         Manage and process daily orders received through various e-commerce platforms

·         Verify order details, payment status, product availability and customer information.

·         Coordinate with warehouse and fulfilment teams to ensure orders are picked, packed and prepared accurately and on time.

·         Monitor order status from order placement through to fulfilment and delivery.

·         Handle order amendments, cancellations, refunds and other order-related requests.

·         Ensure accurate updating of order and customer information in the relevant systems.

·         Follow up on delayed, incomplete or problematic orders and coordinate with relevant departments to resolve issues.

·         Monitor orders, customer reviews and platform notifications regularly.

Inventory Management

• Monitor inventory levels across e-commerce channels and warehouse stock.
• Coordinate with the warehouse team on stock availability and replenishment requirements.
• Assist with regular inventory checks and stock reconciliation – Update product availability, stock quantities and product status across e-commerce platforms.
• Ensure online inventory is accurately reflected to minimise overselling and fulfilment issues.

Customer Service & Enquiries

• Respond promptly and professionally to customer enquiries received through e-commerce platforms, WhatsApp, email and other communication channels.
• Assist customers with product enquiries, order status, delivery arrangements, returns and other general requests.
• Handle customer feedback and complaints professionally and escalate issues where necessary.
• Provide accurate product and order information to customers.
• Maintain a high standard of customer service and ensure a positive customer experience.

E-Commerce Platform Administration

• Maintain and update product listings, pricing, stock availability, promotions and other relevant information across e-commerce platforms.
• Assist with setting up and managing promotional campaigns, vouchers and other online promotions.
• Ensure product information, images and descriptions are accurate and up to date.

General Administrative Duties

• Assist with data entry, filing, invoicing and other administrative tasks as required.
• Coordinate with sales, warehouse, purchasing, delivery and accounts teams where necessary.
• Support the team with other ad-hoc administrative and operational duties as assigned.

About you

• Minimum 1–2 years of experience in administration, e-commerce operations, order processing or customer service
• Good computer skills and proficiency in Microsoft Office, particularly Excel
• Strong organisational skills with good attention to detail
• Able to manage multiple orders and tasks efficiently in a fast-paced environment
• Good communication and interpersonal skills
• Customer-oriented with a positive and service-minded attitude
• Able to work independently as well as collaborate effectively with warehouse and operations teams
• Experience with e-commerce platforms such as WooCommerce, Shopify, Shopee or similar marketplaces will be an advantage
• Experience with inventory or ERP systems will be an advantage

About us

Established in the 1980s, Hua Kun Food Industry is a leading Singapore-based importer, wholesaler, and distributor of halal beef, mutton, lamb, and chicken. We supply a wide range of chilled and frozen meat products to supermarkets, wet markets, butcheries, retailers, eateries, and the hospitality sector, and are a trusted name in the local food industry.