Admin Facilities Specialist

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement.

While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

As an Admin & Facilities Specialist, you will be responsible for providing day-to-day facilities and technical support to ensure the BPO site remains safe, operational, and well-maintained. The role involves preventive maintenance, basic troubleshooting, facilities inspections, vendor coordination, and immediate response to site-related issues.

Duties and Responsibilities:

• Conduct daily facilities inspections and monitor the condition of office areas, common areas, restrooms, pantry, utilities, and other site facilities.
• Perform basic troubleshooting and preventive maintenance of electrical, plumbing, air-conditioning, lighting, furniture, fixtures, and other building-related equipment.
• Respond promptly to facilities-related incidents, breakdowns, and service requests.
• Coordinate with building administration, contractors, and service providers for repairs, maintenance, and other technical concerns.
• Assist in monitoring and supervising contractors and vendors while ensuring compliance with site safety and security requirements.
• Maintain accurate records of preventive maintenance activities, repairs, inspections, and facility incidents.
• Assist in the implementation of workplace safety, emergency preparedness, and business continuity requirements.
• Support office moves, workstation setup, dismantling, and other site improvement or project activities.
• Monitor facility supplies, tools, equipment, and other assigned assets.
• Provide cross-functional technical support to other company sites on an as-needed basis, particularly during emergency facilities situations where specialized technical knowledge may be required.
• Perform other Admin & Facilities-related tasks as may be assigned.

Qualifications

• Graduate of a technical/vocational course, preferably Electrical, Mechanical, Electronics, Refrigeration & Air-Conditioning, Building Maintenance, or a related field.
• At least 1–2 years of experience in facilities, building maintenance, property management, or a similar technical role; BPO experience is an advantage.
• Knowledge of basic electrical, plumbing, air-conditioning, carpentry, and general building maintenance.
• Ability to perform basic troubleshooting and preventive maintenance.
• Ability to coordinate effectively with building administration, contractors, and service providers.
• Willing to work on shifting schedules, weekends, holidays, and provide support during site emergencies when required.
• Physically capable of performing basic maintenance and site inspection activities.
• Good communication, documentation, organizational, and problem-solving skills.
• Safety-conscious and able to follow company and building safety procedures.