Admin Lead - General Practice

About the role

The Doctors QuayMed is a General Practice based in Central Auckland with clinics in Britomart and Wynyard Quarter. We're looking for an experienced Admin Lead to guide and support our front desk and administration team, while remaining hands-on across the busy day-to-day of a General Practice. You'll be the go-to person for the reception/admin team — coaching, rostering, and troubleshooting — while also managing enrolments, transfers, invoicing, patient email and phone enquiries, and data management as needed. You'll liaise closely with our doctors, nurses, in-house orthopaedic specialist, and the wider management team to keep both clinics running smoothly.

Key responsibilities

• Lead, coach and support the reception/administration team across both sites, helping to build a consistent, high standard of patient experience
• Oversee day-to-day rostering and workflow to ensure both clinics are appropriately resourced
• Act as first point of escalation for administrative or patient-facing issues, resolving them calmly and professionally
• Manage enrolments, transfers, invoicing, and patient enquiries via phone and email
• Maintain high standards of data entry and data management across our practice management system
• Support onboarding and training of new reception/admin staff
• Work closely with the General Manager, doctors, and nurses to identify and implement process improvements

About you

• Proven experience in a similar role at a GP or Accident and Medical Clinic, including some experience leading, supervising or mentoring a team
• Excellent communication and customer service skills – warm, confident, caring and polite
• Strong IT and administrative skills with knowledge of Medtech Evolution or Medtech 32 and the Microsoft Office suite
• High attention to detail, including accuracy in data entry
• Excellent time management and organisational skills
• Sound decision-making and problem-solving skills
• The ability to multi-task, prioritise, and lead by example as part of a busy team

About us

The Doctors QuayMed is a General Practice based in Central Auckland with clinics in Britomart and Wynyard Quarter, focused on delivering excellence in healthcare to the patients and community we serve.