Admin Manager

ADMIN MANAGER

Department: Restaurant Operations

JOB PURPOSE

To ensure accurate, disciplined, and efficient restaurant administration by controlling cash, following up on maintenance, monitoring BOH & FOH operations, identifying operational trends, and keeping management updated.

KEY RESPONSIBILITIES

1. CASH HANDLING

• Verify opening float and reconcile POS sales with cash/card settlements.
• Conduct dual-control cash counts and investigate discrepancies.
• Secure cash and maintain deposit records.
• Review discounts, voids, complimentary transactions, and petty cash.
• Ensure bank deposits are reconciled with register summaries.

2. MAINTENANCE & FACILITIES

• Conduct regular checks of kitchen equipment and restaurant facilities.
• Log and follow up all maintenance issues until closure.
• Monitor refrigeration/freezer temperatures and fire-safety systems.
• Check AC, lighting, plumbing, restrooms, and general facility condition.
• Escalate recurring issues for permanent resolution.

3. INSIGHTS & OBSERVATION

• Observe guest experience, staff performance, service flow, and peak-hour operations.
• Review sales mix, covers, complaints, delays, and wastage.
• Monitor guest feedback and online review trends.
• Identify recurring issues and communicate actionable observations.

4. BOH & FOH MONITORING

• Ensure BOH hygiene, FIFO, labeling, PPE, food preparation, portioning, and wastage controls.
• Check FOH grooming, cleanliness, guest greeting, seating, billing, reservations, and waitlists.
• Monitor table turnaround and order-to-serve time.
• Ensure service and safety standards are consistently followed.

5. MANAGEMENT REPORTING

• Submit daily operations updates covering sales, cash, incidents, and staffing.
• Immediately escalate critical safety, cash, and guest issues.
• Provide maintenance updates and weekly operational insights.
• Highlight staffing gaps and training requirements.
• Submit monthly performance/portfolio reviews.

KEY PERFORMANCE AREAS

• Cash accuracy and reconciliation
• Maintenance issues closed on time
• BOH & FOH standards compliance
• Guest experience and service monitoring
• Timely and accurate reporting
• Early identification and escalation of operational issues

CORE COMPETENCIES

Attention to Detail | Accountability | Numerical Accuracy | Problem Solving | Operational Awareness | Communication | Follow-through | Team Coordination