Admin Manager

About the role

You will oversee the day-to-day administration operations of our Forest Hill clinic, working closely with the therapy team to ensure the clinic runs efficiently and families receive a high level of service.

Key responsibilities

• Take overall responsibility for the smooth and efficient running of all Administration operations.
• Lead, mentor and support the Administration team, including rostering and delegation of tasks.
• Oversee weekly scheduling, bookings, rescheduling and proactive filling of cancelled appointments.
• Manage billing, payment reconciliations, accounts receivable and outstanding accounts.
• Oversee NDIS claims, service bookings, patient intake forms and key administration processes.
• Ensure client records, communication and outstanding issues are accurately maintained in our system.
• Identify and implement process improvements to increase efficiency and enhance the customer experience.
• Work closely with therapists and clinic leadership to resolve issues, maximise productivity and support the smooth delivery of therapy services.

About you

• 3+ years' experience in a similar administration management role, preferably in healthcare.
• Proven experience managing day-to-day Administration operations and ensuring efficient and effective administrative processes.
• Proven experience leading, mentoring, training and developing team members.
• Strong experience in scheduling, billing, payment reconciliation and accounts receivable.
• NDIS experience is highly desirable.
• Excellent communication, organisation and time-management skills, with strong attention to detail.
• A customer-focused approach with the ability to build strong relationships with families, therapists and colleagues.
• Current Working with Children Check, Police Check, CPR and First Aid certificates, plus a commitment to NAPA's values of LOVE, HOPE, GROW and SHARE.

About us

At NAPA Centre, we provide world-renowned paediatric therapy services that embrace each child's differences and help them overcome their unique challenges. At NAPA, you'll be part of a genuinely supportive team where the work you do makes a real difference in the lives of children and their families.

Benefits

• A friendly, supportive and experienced national Administration team.
• Genuine career development and progression opportunities.
• Monday–Friday clinic hours.
• A fun and social culture with team activities, lunches, treat days and competitions.
• Monthly wellness vouchers.
• 24-hour Employee Assistance Program.
• Birthday gift cards.