Admin Office & Service Support - Taiwan

Job highlights

• Diploma or bachelor s degree in any discipline .
• Education,Experience Requirements
• Minimum 2 years of experience in a similar role

Stellenangebot Admin Office Service Support - Taiwan bei ZwickRoell GmbH Co. KG Admin Office Service Support - Taiwan

ZwickRoell is the worlds leading supplier of materials testing machines. Our materials testing machines are used worldwide in RD and quality assurance in more than 20 industries. For more than 160 years, ZwickRoell has stood for reliable test results, excellent services, and quality and reliability in materials and components testing in over 56 countries.

The ZwickRoell Group employs over 1,800 employees worldwide - many of them for years or even decades. Their knowledge, ability and commitment characterize the Group. The basis of our success is created through an open cooperation and a passionate commitment to our customers!

Position Overview

The Admin Office Service Support will play an important role in supporting daily business of Service Department , managing Admin Office , Human Resource and Finance operation. The Admin Service Support will manage the provision of high quality and sustainable administrative support to all departments and to all staffs to enable the smooth running of operations and delivery to meet the business objectives. The Admin Office Service Support will handle the office administration, vendor payments, finance HR assistance for internal administration processes of the offices. The admin service support will provide the support in the admin and service departments.

Location: Chennai, India

Job Responsibilities

• Support Service Engineers in CRM system (Pulse) with various relevant service jobs.
• Manage and prepare annual Maintenance/Calibration Contracts for customers by utilizing CRM system to ensure growth sustainable.
• Prepare and send service/spare parts quotation to customers and follow up.
• Review of the purchase order with the final offer.
• Place service orders to ZwickRoell Singapore and follow up with delivery schedule.
• Coordinate the sales process after receiving customers orders. Eg. Follow-up invoice, payment, shipment, engineer schedule installation etc.
• Follow-up shipping instructions provide update to the team customers.
• Maintain Acceptance document after machines installed and uploaded onto CRM system.
• Update quotation and customer information in CRM system and working schedule for engineers, to have a clear/transparency service capacity utilization for future capacity plan.
• Support service team to develop and implement service tooling (eg. ServcieXpert or service platform).
• Perform customer satisfaction survey after machine installation / acceptance

Education, Experience Requirements

• Diploma or bachelor s degree in any discipline
• Minimum 2 years of experience in a similar role

Requirements

• Skilled in negotiation and dealing with complaints
• Good multitasking skills and organized
• Ability to work independently, as well as, in a team
• Goal-oriented and has a flexible approach to work
• Good written and verbal communication skills in English language
• Proficiency with PC software
• Good knowledge of MS Office programs
• Ability to work under pressure
• Patient and able to handle customer rejection
• Persistent and result-oriented

If youre driven, Enthusiastic and eager to take on new challenges, wed love to hear from you.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.