Admin Officer

About us
Access to Therapy is a paediatric allied health practice in Springfield. We provide speech pathology, occupational therapy, physiotherapy, dietetics and early childhood intervention teaching to families across Ipswich, Springfield and Logan. Our mission is simple: access, empathy and hope for every child and family we work with.

We're growing, and we're looking for a friendly, organised Administration Officer to join our front desk team.

About the role

• Part-time, [Thursday and Friday (with the option of Wednesday), 8:30am–4:00pm]
• Location: willing to work in Springfield or Raceview (clinic launching in November)
• You'll work closely with our Administration Coordinator to give families and clinicians a smooth experience every day

What you'll do

• Welcome families in the clinic and answer phone and email enquiries warmly and professionally
• Book, reschedule and confirm appointments in our clinical software, and manage waitlists
• Coordinate appointments with kindies, daycares and schools, including access forms
• Process invoices, payments and Medicare rebates, and follow up outstanding accounts
• Support NDIS administration, including service agreements and plan-managed invoicing
• Order supplies and help with onboarding tasks for new staff
• Suggest and help put in place better ways of doing things

About you

• Not essential but helpful - experience in reception or administration, ideally in health, allied health or a medical practice

• Clear, kind communication with families, including when things are stressful

• Organised, accurate and able to juggle priorities

• Understanding of NDIS and Medicare billing is highly regarded but not essential

• Team player

What we offer

• A supportive, values-driven team that appreciates great admin
• Stable, family-friendly part-time hours
• Room to grow as the practice expands
• Meaningful work supporting children and families in our local community

How to apply
Apply through SEEK with your resume and a short cover letter telling us why this role suits you. We're reviewing applications as they come in, so we encourage you to apply early. Contact Kim Hills our Admin Co-Ordinator via email ([email protected]) if you have any questions about the role.