Admin Operation English Academy - Makassar - Cendrawasih

Job Descriptions

• System Management:
• Operate and maintain the SLMS platform, ensuring data accuracy and system functionality.
• Regularly update course content, schedules, and user information on the system.
• Monitor system performance and report technical issues to the IT/product team.
• Data Management:
• Handle enrollment processes, including batch registrations and student grouping.
• Generate reports on attendance, course progress, and performance metrics (quiz result, rating, etc).
• Maintain confidentiality and security of user data in compliance with organizational policies.
• Recap attendance at the end of each day or the following morning for the previous day.
• Coordination:
• Collaborate with academic teams to ensure accurate and timely updates on learning materials and schedules.
• Liaise with IT/product teams for system upgrades, testing, and implementation of new features.

Job Requirements

• Demonstrate basic knowledge of data reporting tools (e.g., Excel, Google Sheets, etc).
• Strong verbal and written communication skills. English is a plus.
• Proactive and resourceful in identifying and resolving operational challenges.
• Ability to multitask, prioritize, and work under tight deadlines.
• Meticulous attention to detail in data entry and reporting.
• Comfortable working with cross-functional teams.
• Open to receiving feedback and adapting to dynamic operational needs.
• Experience with SLMS platforms, CRM tools or similar systems is a plus.
• Experience in customer support or technical troubleshooting is a plus.