Admin-Receptionist

ADMIN-RECEPTIONIST WANTED – BUILD SOMETHING DIFFERENT (Bangkok – Phra Khanong / Onnut)

“We’re building the next-gen gym in Bangkok—and need a team member who wants to be part of it”

About the role
We are seeking an Admin-Receptionist to join us. We’re building the next-gen gym in Bangkok - Phra Khanong - On-nut. This is a full-time position that plays a crucial role in creating an excellent first impression for our guests and members whilst managing essential administrative functions. As the frontline representative of our organization, you will be responsible for welcoming visitors, answering enquiries, managing bookings, and supporting the smooth operation of our facility. This role is fundamental to maintaining our reputation for outstanding hospitality and ensuring that every guest receives a warm and professional welcome.

Key responsibilities

1. Greeting and welcoming all guests and members with a friendly and professional manner
2. Answering telephone enquiries and directing calls to appropriate staff members
3. Managing class bookings, cancellations and amendments through our reservation system
4. Processing guest check-ins and check-outs efficiently and courteously
5. Providing information about our classes, facilities, membership options and services
6. Maintaining accurate records of visitor and member information
7. Handling general administrative tasks including scheduling, filing and data entry
8. Managing front desk supplies and ensuring the reception area is clean and well-organized
9. Processing payments and handling cash transactions with accuracy
10. Addressing guest complaints or concerns with professionalism and escalating issues when necessary
11. Coordinating with other departments to ensure guest needs are met promptly
12. Assisting with marketing activities and membership promotions at reception

What we're looking for

1. Proven experience as a receptionist, front desk agent or similar customer-facing role, preferably in the hospitality or fitness industry
2. Excellent communication and interpersonal skills with the ability to engage positively with diverse guests
3. Strong organizational abilities and attention to detail, particularly with booking and administrative systems
4. Proficiency in using computer systems, booking software and Microsoft Office applications
5. Fluency in English; proficiency in Thai language is highly desirable
6. Professional appearance and demeanor with a naturally friendly and welcoming personality
7. Ability to multitask effectively in a busy environment whilst maintaining composure
8. Strong problem-solving skills and the ability to handle challenging situations diplomatically
9. Reliability, punctuality and a commitment to professional standards
10. Experience in data entry and managing member or customer databases
11. Familiarity with payment systems and cash handling procedures
12. Not a ChatGPT addict!

What we offer
We offer a competitive salary and a supportive working environment where your contributions are valued. As a member of our team, you will enjoy benefits including complimentary or discounted access to our classes and facilities, allowing you to experience our training programs firsthand. We provide opportunities for professional development and training to enhance your skills in customer service and administration. We maintain a positive workplace culture that emphasizes teamwork, respect and continuous improvement. Additionally, we offer flexible scheduling options where possible to support work-life balance. You will be part of a dynamic team dedicated to delivering exceptional service to our growing community of martial arts enthusiasts.

About us
We are leader in Self-Defense & Tactical Training in Thailand, dedicated to providing high-quality self-defense and tactical training to our diverse community. We are committed to creating an inclusive, welcoming environment where members of all ages and abilities can develop their skills, build confidence and improve their overall wellbeing. Our team of experienced instructors and support staff work together to ensure that every guest and member receives exceptional service and support. We pride ourselves on our commitment to excellence, professionalism and fostering a strong sense of community amongst our members.

Apply now
If you are a customer-focused professional with administrative expertise and a passion for delivering outstanding service, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.