Admin Receptionist

We are looking for an organized and welcoming Admin/Receptionist to lead our front-desk operations and member experience. The role is responsible for maintaining accurate class and instructor schedules in the booking system, ensuring studio readiness and member safety, handling lead logging and administrative tasks, and supporting studio content and communications.

Duties & Responsibilities:

• Opening & Closing Procedures: Execute daily checklists to ensure the studio is client-ready, including turning on equipment, lights, music, and securing the facility at night.
• Member Management & Safety: Ensure every client is checked into the system and has a signed liability waiver on file before class participation.
• Instructor & Class Schedule Management: Maintain the official studio class schedule and ensure all approved instructor schedules, substitutions, cancellations, class changes, and special classes are accurately encoded in the booking system within the required deadline.
• Schedule Verification: Review the booking system daily to ensure the upcoming schedule matches the approved instructor schedule and that class type, instructor, date, time, capacity, and booking availability are correct.
• Instructor Confirmation: Coordinate with instructors to confirm upcoming classes and immediately escalate unresolved availability or scheduling conflicts.
• Substitution Management: Update instructor substitutions and approved schedule changes in the booking system immediately.
• Schedule Communication: Ensure front desk staff, instructors, and management are informed of approved schedule changes.
• Lead Logging & Inquiries: Promptly answer inquiries from walk-ins and digital platforms and ensure every potential client is logged as a lead in the system for follow-up.
• Studio Readiness: Maintain the studio through regular walk-throughs to ensure the mat room, equipment areas, retail area, and front desk are organized and professional.
• Admin & Finance: Manage merchandise inventory and oversee the Petty Cash Fund with complete and accurate documentation and receipts.
• Content Creation: Capture selected high-quality class footage and end-of-class photos for studio social media and community engagement.
• Social Media Support: Support the studio posting schedule for class highlights and community stories on Instagram and Facebook, subject to operational priorities.

Qualifications:

• Experience in customer service or front-desk administration; fitness or wellness studio experience is a plus.
• Comfortable using a studio management or booking system and maintaining schedule accuracy.
• Strong communication skills for member interaction, lead follow-up, and instructor coordination.
• Ability to multitask and manage time effectively across scheduling, administrative, and front-desk deadlines.
• Basic understanding of social media platforms such as Instagram, TikTok, and Facebook.
• Passion for fitness and wellness.

Pay: Php19,755.83 - Php19,755.84 per month

Work Location: In person