Admin Sales

• Respond promptly and professionally to patient inquiries via WhatsApp, phone calls, Instagram DMs, and other communication platforms
• Provide clear and comprehensive information regarding dental aesthetic treatments (such as whitening, veneers, orthodontic/braces, scaling, and other services), including pricing, promotions, and available treatment packages
• Conduct follow-ups with prospective patients (leads) and existing patients to increase conversion rates and encourage repeat treatments
• Manage and coordinate patient appointments in collaboration with doctors and the front office team to ensure smooth daily operations
• Input, update, and maintain accurate patient data, as well as prepare daily and monthly sales reports
• Support promotional programs and marketing campaigns, including distributing promotional information to the patient database
• Achieve sales targets set by management

Requirements:

• Minimum 1 year of experience as Admin Sales / Customer Service
• Proficient in English, both spoken and written
• Experienced in managing high-volume customer interactions including handling data entry, reporting, and proactive follow-ups
• Professional and customer-oriented
• Responsive and experienced in handling customer inquiries via chat in a timely manner to ensure fast response times and improved customer conversion