Admin Specialist

About the Role

We are looking for a highly organized and customer-focused Administrative and General Services Specialist to support the delivery of administrative and general services across the organization. This role serves as a key frontliner in addressing internal customer requirements through ticketing systems and digital platforms while ensuring efficient fleet management, document processing, and general services support.

The ideal candidate is proactive, detail-oriented, service-driven, and capable of managing multiple priorities while ensuring compliance with company policies and procedures.

Qualifications

Education

• Bachelor's Degree in any four-year course

Experience

• At least 2 years of experience in:

  • Administrative Services
  • Customer Service
  • Shared Services Operations
  • General Services or Fleet Administration (preferred)

Knowledge and Skills

• Strong customer service orientation
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office applications and digital systems
• Strong planning, organizing, and record management skills
• Analytical and detail-oriented mindset
• Ability to manage multiple tasks and meet deadlines
• Experience in fleet management, facilities management, or administrative operations is an advantage

Certifications (Preferred)

• Basic Occupational Safety and Health (BOSH) Certification
• Customer Service-related training

Key Responsibilities

Fleet Management

• Coordinate and manage vehicle and driver requests
• Monitor vehicle utilization, mileage, fuel consumption, and maintenance schedules
• Conduct regular inspections of company vehicles and ensure timely preventive maintenance
• Process vehicle registrations, renewals, insurance requirements, and fleet card requests
• Maintain accurate fleet records, maintenance history, and reporting
• Coordinate with suppliers, dealers, and service providers for vehicle maintenance and repairs
• Prepare utilization, fuel consumption, and fleet performance reports
• Manage documentation for newly acquired and retired company vehicles

General Services Operations

• Coordinate inter-site document and parcel deliveries
• Monitor and dispatch messenger requests through the company helpdesk system
• Support company-wide distribution of corporate giveaways and employee-related items
• Maintain records management, archiving, and document disposal processes
• Ensure timely and efficient completion of service requests

Customer Service & Administrative Support

• Attend to internal customer requests through ticketing systems and other digital platforms
• Provide prompt and professional service while ensuring adherence to policies and procedures
• Prepare reports, records, and documentation to support operational requirements
• Coordinate with various departments, affiliates, contractors, suppliers, and service providers