Admin Specialist ( Technical Solutions)

Key Responsibilities

1. Technical Support Coordination

• Receive, record, and monitor technical support requests from branches and offices.
• Coordinate technical concerns with technicians, service providers, and concerned departments.
• Follow up pending requests and ensure timely resolution.
• Escalate unresolved or urgent technical concerns to the appropriate supervisor.

2. Repairs and Maintenance Administration

• Assist in coordinating repair, maintenance, and troubleshooting activities.
• Schedule technical visits, inspections, and service activities.
• Monitor work orders and update the status of ongoing repairs.
• Maintain records of completed and pending repairs.

3. Documentation and Records Management

• Prepare and maintain service requests, work orders, repair reports, quotations, and other technical documents.
• Ensure accurate encoding and filing of technical records.
• Maintain monitoring reports and databases for technical concerns and equipment.
• Provide documentation needed for management review and audit purposes.

4. Coordination and Communication

• Coordinate with Branch Operations, Procurement, Finance, IT, technicians, and external vendors.
• Communicate updates regarding technical requests and expected completion dates.
• Assist in obtaining quotations and required supporting documents from service providers.

5. Monitoring and Reporting

• Monitor turnaround time and status of technical requests.
• Prepare daily, weekly, or monthly reports on technical concerns and resolutions.
• Track recurring technical issues and report them to the supervisor.
• Assist in identifying process gaps and recommending administrative improvements.