Admin Staff

The Admin Staff is responsible for overseeing the end-to-end administration of electronic warranty registration processes, ensuring compliance with company standards and the accurate maintenance of warranty records. The role supports dealer operations by coordinating the distribution and deployment of warranty QR codes, monitoring dealer compliance, conducting training initiatives, and analyzing performance data to identify opportunities for improvement. Through close collaboration with dealers and internal stakeholders, the position helps enhance warranty processes, improve operational efficiency, and support customer and dealer satisfaction objectives.

Job Specific Responsibilities

• Manage all incoming documents from dealers and secure Service documents. Any unrelated Service documents.
• Execute precise financial settlement of WRC payments following monthly cut-off periods and make reports.
• Reconcile and verify check E-copy billing, System billing (YNSPIRE/E-Warranty), LBC billing against dispatch records from Spare Parts and Service Departments to ensure 100% accuracy before filing Payment Request (PRF) in Accounting system.
• Manage the end-to-end disbursement and liquidation of cash advance for Lima personnel ensuring 100% compliance with finance.
• Validate service technical information, prepare, and dispatch warranty documents, LBC ID and Service information to dealers and update monitoring.
• Coordinate timely submission of OSH audit submission to Safety Department.
• Responsible for keeping all records for Warranty with confidentiality such as: (FSC) Free Service Coupon, Warranty Registration Card (WRC), Warranty Claims, and Warranty Claim Form (WCF).
• Monitor and evaluate dealer compliance to e-Warranty, utilizing data to identify performance gaps and generate comprehensive monthly reports.
• Generate reports to highlight trends and opportunities for improvement.
• Collaborate with dealers to address challenges, ensuring 100% compliance and improving dealer registration processes.
• Facilitate deployment of warranty QR codes to dealers, ensuring timely activation.
• Update service retention ratio for 3S and MB.
• Monitor completion of mandatory training modules for dealers and internal teams.
• Identify and propose improvements to streamline warranty processes, focusing on cost reduction and enhanced customer and dealer satisfaction.
• Create ideas for the continuous improvement of Warranty operations.
• Support Service activities, including:
• Attend phone calls and inquiries, especially customer and dealer concerns.
• Call dealers not utilizing YNSPIRE and provide installation support, training, and collection monitoring when necessary.
• Conduct Warranty Orientation, YNSPIRE Training, or Service Campaigns.
• Perform other functions that may be assigned by the Immediate Superior from time to time.

Qualifications

• Bachelor's Degree in Business Administration, Office Administration, or any related field.
• Preferably with 1-2 years of experience in administrative support, warranty administration, customer service, dealer coordination, technical support, or related functions.
• Knowledge of customer service, warranty processes, dealer operations, and document management.
• Proficient in Microsoft Office applications, particularly Excel.
• Experience in data analysis, report generation, and records management is an advantage.
• Ability to coordinate with internal stakeholders, dealers, and customers effectively.
• Must be willing to work in Greenfield, Mandaluyong.