Admin Staff (w/ BPO experience)

About the Role

We are seeking an enthusiastic and results-driven professional to join the CIM Education Center team. The ideal candidate will be responsible for reaching out to prospective corporate and individual clients, promoting educational and training programs, and driving enrollment through effective communication, relationship-building, and persuasive selling techniques.

Job Description

Responsible for promoting and selling training services through outbound calls, lead generation activities, and effective customer engagement. The role involves managing prospect databases and actively supporting the delivery of training courses from pre-sales to post-sales.

Expected to identify market demands, understand customer requirements, recommend appropriate training solutions, and contribute to achieving the Education Center's sales and enrollment targets.

Key Responsibilities

• Make outbound calls to potential clients, particularly within the AEC and Manufacturing sectors, using provided and self-generated leads and databases.
• Present and explain training programs, courses, schedules, and benefits clearly and confidently to prospective clients.
• Identify and understand the needs, challenges, and requirements of prospects to recommend suitable training programs.
• Handle client inquiries and objections professionally and conduct timely follow-ups to convert prospects into enrollments.
• Generate and qualify leads through cold calling and other lead-generation activities.
• Maintain accurate and updated records of calls, client interactions, feedback, follow-ups, and enrollment status in the CRM system.
• Coordinate with the Technical Solutions Team to support the proper implementation of public and customized/special-schedule training courses.
• Prepare proposals, costing, quotations, and sales reports necessary to support successful deal closure.
• Monitor sales forecasts, pipeline activities, and individual sales performance.
• Provide appropriate pre-sales and post-sales support to ensure a positive client experience.
• Collaborate with relevant departments to ensure the smooth delivery and implementation of training services.
• Achieve or exceed monthly sales, enrollment, and outbound call targets.
• Contribute to the continuous growth and development of CIM Education Center by identifying new business opportunities and maintaining strong client relationships.