Admin Support- Dental

PATIENT CARE SPECIALIST - btySERVICES OPC | Muntinlupa City | Full-time

About Us

“btySERVICES OPC” is an administrative support office for dental offices based in the United States (US). We work directly with US dental offices that are associated with us. We are not an outsourcing company; instead, we work directly with them in Muntinlupa City.

We are looking for individuals who aspire to be better than yesterday and are committed to learning and growing every day with a leadership mindset. We seek individuals who prioritize self-awareness and engage in daily self-reflection, demonstrating a commitment to 'integrity' in all aspects of their lives.

**Job Description:**We are seeking a highly competent and motivated Patient Care Specialist to join our team. The successful candidate will play a key role as an administrative support for dental offices based in the U.S.

Key Responsibilities:

Administrative Support:

• Schedule appointments and manage the office calendar.
• Answer phone calls, respond to inquiries, and direct calls to the appropriate personnel.
• Manage patient records and update information as needed.
• Verify insurance information and obtain necessary authorizations.
• Assist with general administrative tasks such as filing, data entry, and document preparation.
• Collaborate with other team members to ensure efficient office operations.

Billing and Coding:

• Prepare and submit insurance claims electronically or by paper.
• Review patient accounts for accuracy and completeness.
• Ensure proper coding of procedures and diagnoses.
• Investigate and resolve billing discrepancies or issues.
• Follow up on unpaid claims and appeals, if necessary.
• Maintain knowledge of current dental coding and billing regulations.
• Collect co-payments, deductibles, and outstanding balances from patients.
• Process payments and provide receipts.

Financial Transactions:

• Reconcile daily financial transactions and prepare reports for review.
• Coordinate with financial institutions for any banking-related tasks.

Patient Communication:

• Communicate with patients regarding billing inquiries and payment plans.
• Provide clear explanations of billing statements and insurance coverage.
• Address patient concerns and inquiries with professionalism and empathy.

Qualifications & Attributes:

• Bachelor's degree or in any related field.
• Experience is an advantage.
• Excellent communication skills and ability to work collaboratively in a team environment.
• Strong attention to detail and ability to manage time effectively.
• With a positive outlook and engaged participation.
• Innovative service approach or initiative in enhancing customer experience.
• Proactive in learning and teamwork.
• Combines discipline with openness to improvement
• Amenable to work onsite in Muntinlupa City
• With good interpersonal skills, work attitude and moral character.
• Ability to maintain confidentiality and handle sensitive information with professionalism
• Willing to work beyond office hours and adapt to changes
• Familiarity with dental and office management procedures USA setting
• Microsoft Office and google proficiency
• With dental billing experienced minimum of 2 years

What We Offer

• Competitive salary package based on performance (PHP 30,000 – PHP 35,000/month).
• Comprehensive health insurance coverage after regularization.
• Results-based salary increases recognizing performance and growth.
• Paid training and continuous learning opportunities.
• Career advancement and professional development support.
• Supportive and inclusive work environment
• Dynamic and inclusive workplace culture
• Night differential pay
• 13th Month Pay
• Free dental treatment including direct family on selected treatment
• Opportunity to join dental mission twice a year as a volunteer

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift as we work based on US Time
• Consistent time investment is expected

Learn more about us, visit https://www.youtube.com/@btySERVICESPH

Job Type: Full-time

Pay: Php30,000.00 - Php35,000.00 per month

Education:

• Bachelor's (Required)

Language:

• English (Above Intermediate) (Required)

Work Location: In person