Admin Support (ธุรกิจ F&B)

About the role

Admin Support role for F&B business providing customer service and technical support for POS systems and GPOS management system. Sunmi TH is an official distributor of Sunmi and GPOS POS technology, Thailand's number 1 POS system and retail management platform.

Key responsibilities

• Provide customer service and information by responding to chat (LINE OA / Facebook Page) and phone calls to welcome customers, provide information, and answer questions about POS machines and GPOS system
• Resolve urgent issues during peak hours by fixing front-of-house problems such as orders not reaching kitchen, receipt printing failures, or payment calculation errors
• Manage complaints by receiving complaints with courtesy, providing initial troubleshooting, and following up until customer issues are resolved
• Import and structure store data by setting up new customer information such as menu items/beverages, toppings, tables, staff permissions, and promotions/vouchers
• Register and prepare machines by registering system activation, entering data, and configuring POS machines before delivery to customers
• Connect kitchen systems and hardware by configuring connections between GPOS system and receipt printers, kitchen printers (Kitchen Printer), and order display screens (KDS) via Wi-Fi/LAN
• Train and guide users by teaching POS usage, shift opening-closing procedures, and daily sales report viewing (End-of-day Report) to front-of-house staff via online/phone
• Coordinate with sales and technical teams by receiving tasks from Sales team and forwarding system bugs to Tech Support / Developer team with follow-up to customers
• Record data and prepare reports by documenting service history, customer issues, and preparing daily/weekly service summary reports for supervisor

About you

• Recent graduates welcome