Admin Support Officer (WFH)

Objective of Role

• To manage the day-to-day back-of-house administration functions of the business, providing a high level of support to the sales, finance and operations teams.

Key Responsibilities

• Daily Consumer Sales Tasks
  • Monitor, action and respond to New Driver and Driver Applications and email queues
  • Enter new driver lead enquiries into CRM, and assign them to the consumer sales team
  • Monitor and communicate via email with New Drivers who have created quotes in Auto-Pilot
  • Enter finance applications, working between CRM and financier portals
  • Prepare lease documentation, email, and respond to leaseholders
  • Order fuel cards
• Daily Corporate Sales Tasks
  • Monitor, action and respond to Corporate, Corporate Support and Accounts email queues
  • Enter new employer lead enquiries into CRM, assign to the corporate sales team
  • Update CRM with all New Employer details when a new Employer Agreement is received
  • Update Catch-e with all New Employer details when a new Employer Agreement is received
  • Facilitate Driver Terminations
• Periodic Admin Support Tasks
  • Prepare Customer Rentals for payment in Catch-e and Bank
  • Reconcile Customer Rental payments in Catch-e against the Bank
  • Review and process Driver reimbursements in Catch-e and Bank
  • Review, post and pay Suppliers in Catch-e and Bank
  • Review and prepare invoices for payment and reconciliation
  • Audit and prepare reconciliation of Driver Funds versus Bank versus Catch-e
  • Prepare a Comprehensive Insurance Report for the supplier
  • Review and upload fuel card and maintenance provider transactions into Catch-e
  • Investigate and respond to Accounting Ageing Reports

Qualifications and Requirements

• Very good proficiency in the spoken and written English language
• Competent at using CRM systems (Microsoft CRM Dynamics is ideal, not essential)
• Competent in Microsoft Excel
• High IT literacy
• Strong attention to detail
• Systematic approach / process-driven
• Fast learner
• Self-managing
• Hard worker
• Punctual
• Experience using Xero would be a bonus but is not essential

Must be willing to undergo a police/criminal background check

Perks and Benefits

Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment  

• Up to 24 leave credits per year   
• Flexible leave credits which may be used for vacation, emergency and sick leaves  
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!  
• Endless opportunities for career advancement  
• Annual Performance Review with Salary Increase  
• We set you up for success with a company-provided PC/Laptop and fiber internet connection  
• Tech-on-wheels Support  
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues  
• International career growth and connections  
• Unlimited cash incentives for hired referrals  
• Mental Wellness Employee Assistance program through Lifeworks  
• In-house psychiatrist available to support employees' well-being  
• Become part of the Employee Share Units program  
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.