Admin Support (Spa)

About the role

Admin Support for Spa operations, providing customer service, technical support, and system management for POS and spa management software. The role involves handling customer inquiries, resolving urgent issues during peak hours, managing complaints, setting up new customer data, registering and configuring POS devices, training staff on system usage, coordinating with sales and technical teams, and maintaining records and reports.

Key responsibilities

• Provide service and information by responding to chat (LINE OA / Facebook Page) and phone calls to welcome customers, provide service information, and answer questions about spa management systems and POS devices
• Resolve urgent problems during peak hours by fixing front-of-house usage issues such as queue booking system, bill opening/closing, and billing errors promptly
• Manage complaints by receiving complaints from customers with courtesy, helping resolve immediate issues, and following up until resolution
• Import and structure store data by setting up new customer information such as service menus/treatments, service rates by duration, service room structure (Room Management), and staff permissions
• Register and prepare devices by registering system activation, entering data, and configuring POS devices/front-of-house equipment for readiness before delivery to customers
• Train and guide system usage by teaching staff how to use queue booking systems, massage queue allocation, shift opening-closing, and daily sales reports (End-of-day Report) via online/telephone
• Coordinate with sales and technical teams by receiving tasks from the Sales team and forwarding system bugs (such as online booking system not linking to front-of-house) to the Developer team with follow-up and customer notification
• Record data and prepare reports by documenting service history and spa usage problems, and preparing daily/weekly service summary reports to submit to supervisors

About you

• Willing to accept fresh graduates