Admin/Clinic Assistant

About the role

We are seeking a dedicated and organised Admin/Clinic Assistant to join our team in Johor Bahru, Johor. This is a key administrative support position that plays a vital role in ensuring the smooth and efficient operation of our clinic and administrative functions. You will be responsible for providing comprehensive administrative and clerical support, managing clinic operations, and ensuring an excellent experience for both staff and patients. This role is essential to maintaining our high standards of service delivery and organisational efficiency.

Key responsibilities

• Managing clinic reception and front-desk operations, including greeting patients and visitors, and directing them appropriately
• Scheduling and coordinating patient appointments, ensuring efficient clinic flow and minimal waiting times
• Maintaining and updating patient records and documentation in accordance with data protection and confidentiality requirements
• Processing administrative tasks including filing, data entry, and record-keeping
• Handling patient inquiries via phone, email and in person in a professional and courteous manner
• Assisting with billing, invoicing and basic financial administration tasks
• Managing clinic supplies and equipment, placing orders as needed and maintaining inventory
• Supporting clinic staff with general administrative duties to ensure smooth daily operations
• Maintaining a clean, organised and welcoming clinic environment
• Performing other administrative duties as assigned by management

What we're looking for

• Proven experience working in an administrative or clinic support role, or equivalent experience in a similar environment
• Strong organisational and time management skills with the ability to prioritise multiple tasks effectively
• Excellent communication skills, both written and verbal, with a professional and courteous demeanour
• Proficiency in using Microsoft Office applications (Word, Excel, Outlook) and familiarity with clinic management software is advantageous
• Ability to maintain confidentiality and handle sensitive patient information with discretion
• Strong attention to detail and accuracy in record-keeping and data entry
• A flexible and proactive approach to work, with the ability to work independently and as part of a team
• Customer service experience and a genuine interest in supporting patient care
• Basic knowledge of medical terminology is preferred but not essential