Admin/Customer Service

Core Responsibilities

• Client Coordination: Act as the primary point of contact for clients, housing societies, and commercial facility managers regarding lift servicing, breakdown reports, and AMC (Annual Maintenance Contract) renewals.
• Scheduling & Dispatch: Coordinate with field technicians and service advisors to schedule routine maintenance, safety audits, and emergency repair site visits.
• Database & CRM Management: Maintain accurate client records, contract details, equipment history, and service logs in the company's CRM platform.
• Complaint Resolution: Document, track, and escalate technical complaints or service delays to the operations or engineering team until resolution.
• Billing & Documentation Support: Assist with generating service invoices, processing contract renewals, and maintaining compliance documentation for elevator safety standards.

Requirements & Qualifications

• Education: Bachelor’s degree in Business Administration, Communications, or a related field.
• Experience: 1–3 years of experience in customer service, project coordination, or administrative roles (experience in elevators, construction, or technical/industrial services is a strong plus).
• Technical Skills: Proficiency in MS Office/Google Workspace and familiarity with CRM software (e.g., Salesforce, HubSpot, or MS Dynamics).
• Soft Skills: Exceptional verbal and written communication skills, strong multitasking ability, and patience when handling distressed customers during lift breakdowns.

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person