Admin/Customer Service Specialist

Job function:

• Provide sales and customer service support.
• Prepare sales reports.
• Mail out and management of sampling stocks & manage customer database.
• Handle customers’ enquiries and assist to provide effective solution for customers’ issues.
• Sales Order Processing: Quotation and Sales Order.
• To perform day to day sales orders & ensure smooth daily operations of the various departments.
• Assist in the management of events/symposiums.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Proper filing & keep customers information records confidential.
• Follow communication procedures, guidelines and policies.
• Assist in business travel arrangement, hotel booking, air ticket booking and airport pick-up service.
• Search for vendors for office supplies.
• Support the maintenance for office facilities and equipment, escort vendors/contractors/building management for the repair and maintenance of office premises and office equipment when required.
• Purchase stationery/other office supplies, and make good inventory control.
• Arrange the printing of staff business name cards, company envelopes, paper with company letterhead.
• Undertake any other duties assigned by the Company.
• Provide admin support in company events and marketing activities (outing, lunch meeting, symposium and annual dinner, etc.).
• Provide HR administrative support for HR related matters.