Administration & Customer Service

Mandurah Pest Control is looking for a reliable and motivated Administration & Customer Service team member to join our growing local business.

We are ideally looking for someone to join us full-time, Monday to Friday, however we are also open to the right person working 4 days per week on a permanent part-time basis.

This is more than just an office administration role. You will be an important point of contact for our customers and will work closely with our technicians, property managers and management team to help keep the business running smoothly.

The Role

Your days will be varied and will include:

• Answering incoming phone calls and responding to customer enquiries
• Managing emails and customer communications
• Booking pest inspections and treatments
• Coordinating technician schedules and appointments
• Liaising with homeowners, businesses and property managers
• Preparing reports, correspondence and other documentation
• Processing invoices and payments
• Following up customers and outstanding work
• Maintaining accurate customer and job records
• General office administration
• Supporting the day-to-day operations of the business

The Person We're Looking For

We are looking for someone who is:

• Friendly, professional and confident when dealing with customers
• Highly organised with excellent attention to detail
• Reliable and able to take responsibility for their work
• A good communicator with a professional telephone manner
• Comfortable using computers and learning new software
• Able to manage multiple tasks and prioritise effectively
• Happy working independently but also enjoys being part of a small team
• Proactive and willing to learn
• Someone who takes pride in doing a job properly

Previous administration, office or customer service experience would be an advantage, but attitude and reliability are just as important to us.

What We Offer

• Full-time position – Monday to Friday
• Permanent part-time option – 4 days per week
• Stable employment with an established local business
• A friendly and supportive working environment
• A varied role where every day is different
• The opportunity to become an important part of our team
• A role with potential to grow as the business continues to develop

We are looking for someone who isn't simply looking for any job, but someone who wants to settle into a business, build relationships with customers and become a valued member of our team.

About Mandurah Pest Control

We are a locally owned pest management business servicing Mandurah and surrounding areas.

Our reputation is built on professional service, quality workmanship and looking after our customers. Our administration team plays a critical role in maintaining that standard.

If you are organised, friendly, reliable and looking for a long-term opportunity with a local business, we'd love to hear from you.

[email protected]