Administration & Customer Support | PART-TIME

Administration & Customer Support | Part-Time

Clean Energy Providers | Nerang

We’re looking for a reliable, organised and personable Administration & Customer Support person to join our growing team at Clean Energy Providers.

This is a part-time role of approximately 25 hours per week, ideally working 9am–2pm, Monday to Friday. This is an on-site role, working from our office in Nerang.

There is also potential for additional hours during busier periods.

The role

Your responsibilities will include:

• Answering incoming phone calls and assisting customers
• Taking and logging customer enquiries
• Following up new leads and booking appointments with electricians
• Pre-sales and post-sales customer follow-up
• Communicating with customers, electricians, installers and suppliers
• Lodging Energex, Ergon, Essential Energy and other electrical/compliance paperwork
• Assisting with scheduling and job administration
• Adding jobs to the calendar and confirming installation appointments
• Processing and updating customer and job information
• Data entry and maintaining accurate records
• Social media scheduling
• Filing, scanning and document management
• General clerical and administrative duties
• Assisting the team with day-to-day tasks

About you

We’re looking for someone who is:

• Highly organised and able to stay on top of multiple tasks
• Reliable and able to work independently
• Confident communicating with customers over the phone, email and text
• Friendly, professional and comfortable following up customers and leads
• Reliable and able to work independently when working from home
• Tech-savvy and comfortable learning new systems
• Detail-oriented, particularly when dealing with paperwork and customer information
• Ideally experienced in administration, customer service, sales support or a similar role

Solar/renewable energy experience is a bonus, but not essential. Full training will be provided on our processes and industry requirements.

The details

Part-time: Approximately 25 hours per week
Hours: Generally 9am–2pm, Monday–Friday (some flexibility available)
Location: On-site working from our Nerang office
Pay: $30–$35 per hour, depending on experience
Additional hours: Potentially available during busy periods

If you’re looking for a flexible, school-hours role and enjoy keeping things organised, communicating with customers and being part of a busy team, we’d love to hear from you.

Apply by sending your resume and a short introduction telling us a little about yourself and your experience.