Administration & E-Commerce Fulfilment Officer

Administration & E-Commerce Fulfilment Officer

Accelerate Off-Grid Touring | Maroochydore, Sunshine Coast

Love online shopping? We're looking for someone who knows what happens behind the scenes to get orders out the door! 📦

IMMEDIATE START AVAILABLE

Accelerate Off-Grid Touring is looking for an organised, motivated and hands-on Administration & E-Commerce Fulfilment Officer to join our growing online retail team.

This is a newly created position as our e-commerce business continues to expand, supplying our Australian-designed 4WD and touring products to customers across the country.

We're looking for someone who enjoys a mix of computer-based administration, customer service and hands-on order fulfilment. Someone who takes pride in getting the details right, keeping orders moving and making sure our customers have a great experience from checkout to delivery.

Full-time preferred | Part-time considered | Maroochydore based

About the Role

You'll play an important role in the day-to-day operations of our e-commerce business, helping manage online orders from the moment they're placed through to dispatch and delivery.

This isn't a role where you'll be sitting at a desk all day! You'll be working across our administration and fulfilment areas, helping ensure orders are processed accurately, packed correctly and dispatched on time.

Your day-to-day responsibilities will include:

📦 E-Commerce Order Processing & Fulfilment

• Processing and managing orders received through our online store
• Picking, packing and preparing customer orders for dispatch
• Booking freight, generating shipping labels and preparing dispatch documentation
• Ensuring orders are accurately packed and dispatched on time
• Monitoring outstanding orders and following up to keep fulfilment moving
• Maintaining packing supplies and keeping the dispatch area organised

💻 Administration & Customer Support

• Responding to customer enquiries via email and phone
• Assisting customers with order updates, tracking information and delivery enquiries
• Processing invoices and maintaining accurate order records
• Liaising with freight providers to resolve shipping and delivery issues
• Providing friendly, professional post-purchase customer support
• Assisting with scheduling, bookings and general e-commerce administration

About You

We're looking for someone who enjoys being busy, is naturally organised and takes pride in doing things properly.

You'll be a great fit if you:

• Have excellent attention to detail and strong organisational skills
• Are confident using computers and learning new online systems
• Enjoy a combination of administration and hands-on work
• Can manage multiple tasks and priorities in a fast-paced environment
• Communicate confidently and professionally with customers
• Are proactive, reliable and happy to take ownership of your work
• Work well independently and as part of a team
• Are physically capable of safely picking, packing and handling products of varying sizes and weights

Experience we'd love to see:

• E-commerce or online retail operations
• Order processing, dispatch or warehouse fulfilment
• Administration or customer service
• Shopify, Zoho or similar online business systems
• Freight booking and shipping platforms

You don't need experience in every area. We're happy to provide training to someone with the right attitude, strong computer skills and a willingness to learn.

An interest in 4WDing, camping or automotive accessories is a bonus, but definitely not essential!

Why Join Accelerate Off-Grid Touring?

We're a Sunshine Coast business with big ambitions.

At Accelerate Off-Grid Touring, we design, manufacture and sell vehicle-specific dual battery systems, 12V electrical solutions and touring accessories through our growing Australian e-commerce store.

We're passionate about developing quality products that make it easier for Australians to get out and explore.

What we offer:

• A newly created role in a growing e-commerce business
• The opportunity to take ownership of your responsibilities
• A varied position combining administration and fulfilment
• A supportive, close-knit team
• A locally based role in Maroochydore
• Training and opportunities to develop your skills as the business grows

Position Details

Location: Maroochydore, Sunshine Coast

Employment: Full-time preferred, part-time considered

Work arrangement: On-site

Start date: Immediate start available

Remuneration: Based on experience and agreed hours

Ready to Join Our Team?

If you're organised, love getting things done and would enjoy being part of a growing Australian e-commerce business, we'd love to hear from you!

Apply now through SEEK with your resume and a brief introduction telling us why you'd be a great fit for the role.