Administration & Executive Support Lead

The Opportunity

Our client is a leading Accounting Firm, centrally located in beautiful offices in the CBD. They have a newly created role for an experienced Administration & Executive Support Lead to take ownership of their administration and executive support function. This is a broad and influential role combining people leadership of the administrative support team, executive support and practice operations.

Working closely with the senior leadership team, you’ll ensure the firm's administration function runs efficiently, consistently and to a high standard, while creating a positive, accountable and high-performing team environment.

The Role

This is very much a hands-on leadership position. You’ll provide direction and support to the administration team, manage workloads and performance, improve workflow and processes and establish clear expectations to ensure the team delivers a consistently high level of support across the firm. Alongside your leadership responsibilities, you’ll provide 'light touch' Executive Assistant support to the CEO, including diary, email, meeting and travel coordination, and act as a key point of contact across the business.

Your responsibilities will include:

• Leading, developing and managing a team of administration and support staff
• Managing performance, workloads and service standards across the team
• Providing coaching, feedback and development, including confidently addressing performance issues when required
• Providing high-level EA support to the CEO
• Overseeing front-of-house, client administration and day-to-day office operations
• Reviewing and improving administrative processes, systems and workflows
• Developing and documenting procedures, controls and team KPIs
• Driving efficiencies and identifying opportunities to improve the way the administration function operates
• Working closely with Partners and senior stakeholders across the firm
• Overseeing facilities, suppliers and broader office requirements

About You

For this role, there are three key things we genuinely need:

• Experience working within a small or mid-tier accounting firm
• Senior Executive Assistant experience (ideally supporting a CEO, Managing Partner or similarly senior executive)
• Proven experience directly managing and developing a team, including performance management and having constructive but sometimes difficult conversations.

We're looking for a confident and capable people leader who can build strong relationships while also setting expectations and holding people accountable.
You’ll be highly organised, commercially minded and comfortable operating at both a strategic and hands-on level. You'll also enjoy improving processes and creating structure, but will be equally willing to roll up your sleeves and help when needed. Most importantly, you’ll bring the maturity, judgement and resilience to lead an established team through change while building a positive, collaborative and high-performing environment.

This is a full-time, predominantly office-based position in a central Melbourne CBD location, close to public transport, shops and cafes etc, and presents an excellent opportunity for an experienced accounting practice professional who enjoys leadership but still wants to remain close to the day-to-day workings of the business.

If you have the combination of accounting firm experience, EA expertise and people leadership experience, we’d love to hear from you... please forward your resume asap!