Administration & Front Desk Services

Belmont Golf & Bowls is seeking a friendly, organised and customer-focused person to join our team in an Administration & Front Desk Services role.

This is a varied, hands-on position and an important point of contact for our members and guests. The successful applicant will assist with front desk services, membership administration, general Club enquiries and the day-to-day administrative requirements of the Club.

Key Responsibilities

Front Desk & Member Services

• Welcome and assist members, guests and visitors
• Answer incoming phone calls and respond to general enquiries
• Assist members with golf bookings and Club information
• Process payments and transactions at the Front Desk
• Assist with member account and membership enquiries
• Provide information about Club facilities, events, competitions and activities
• Deliver friendly and professional customer service at all times
• Direct enquiries to the appropriate Club department when required

Membership Administration

• Process new memberships and membership renewals
• Update and maintain accurate member records
• Assist with membership fees, payments and account enquiries
• Prepare membership correspondence and documentation
• Assist with membership cards and member account information
• Maintain confidentiality when handling member information

General Administration

• Respond to emails and telephone enquiries
• Data entry and maintenance of Club records
• Prepare letters, notices, documents and spreadsheets
• Filing, scanning and general record keeping
• Assist with function and event enquiries
• Assist with Club communications and member notices
• Provide administrative support to Management and other Club departments
• Complete other general administrative duties as required

About You

The successful applicant will ideally have:

• Previous experience in administration, reception or customer service
• Excellent customer service and communication skills
• A friendly, professional and approachable manner
• Strong organisational and time-management skills
• Good attention to detail and accuracy
• Confidence dealing with a wide range of people
• Ability to remain calm and professional in a busy environment
• Good computer skills, including Microsoft Word, Excel and Outlook
• Ability to learn new computer and Club management systems
• Ability to work independently and as part of a team
• Reliability, flexibility and a positive attitude

Previous experience within a golf club, registered club, hospitality or similar member-based environment would be highly regarded; however, it is not essential.

The Role

This position would suit someone who enjoys working with people and is comfortable balancing front desk customer service with administration duties.

As one of the first points of contact at Belmont Golf & Bowls, you will play an important role in providing a welcoming and professional experience for our members and guests while supporting the smooth day-to-day operation of the Club.

If you are organised, approachable and passionate about providing great customer service, we would love to hear from you.

Pay: $26.44 – $31.60 per hour

Expected hours: 38.0 per week

Work Location: In person