Administration & Intake Officer

About the role

As the first point of contact for residents, families, referrers and visitors, you'll help create a positive and welcoming experience from the moment someone reaches out to our service. Working closely with our multidisciplinary team, you'll coordinate intake processes, support day-to-day administration and ensure our service operates efficiently behind the scenes. Your professionalism, organisation and attention to detail will help provide the foundation for quality care and successful client outcomes.

Key responsibilities

• Welcoming residents, visitors and community members.
• Managing reception, phones and general enquiries.
• Coordinating resident admissions and intake processes.
• Liaising with referrers, hospitals, correctional services and external support agencies.
• Maintaining confidential electronic and paper records.
• Processing referrals and supporting intake assessments.
• Managing Centrepay arrangements and resident financial administration.
• Supporting finance reconciliation and administrative reporting.
• Coordinating appointments, transport and resident schedules.
• Maintaining office supplies, stationery and vehicle bookings.

About you

• Is highly organised with exceptional attention to detail.
• Has strong administration and computer skills.
• Has sound knowledge and demonstrated experience in using the Microsoft Office suite, particularly Outlook, Word and Excel.
• Communicates confidently, professionally and respectfully.
• Can manage competing priorities in a busy environment.
• Values confidentiality, integrity and cultural safety.
• Works well independently and as part of a multidisciplinary team.
• Exercises sound judgement, initiative and problem-solving skills.
• Has a genuine passion for supporting Aboriginal communities.

About us

At Namatjira Haven, we believe healing happens through culture, connection and community. As a leading Aboriginal residential healing service, we support Aboriginal men on their journey in a culturally safe, therapeutic environment. We recognise that supporting others starts with supporting our own team. We are committed to creating a workplace where staff feel valued, supported and connected.

Benefits

• Great mentoring and professional support to help you develop and grow in your role.
• Strong team support and a collaborative working environment.
• A collective decision-making approach, where staff are encouraged to contribute and decisions are made together as a team.
• A focus on staff wellbeing and self-care, recognising the importance of looking after yourself while supporting others.
• A monthly wellbeing allowance that can be used towards activities such as gym or massage.
• A retention plan, including the potential to accrue and access a personal leave pay-out following a qualifying period of service.
• Opportunities for professional development and career growth within our organisation.