Administration and Intake Officer - Way Back Support

Join a Team Where Your Work Truly Matters

At Wesley Mission Queensland (WMQ), our mission is simple yet powerful: to walk alongside people in need with respect, empathy, and care. Through The Way Back Support Program, we offer practical, person-centred, non-clinical support to individuals who have recently attempted suicide or experienced a suicidal crisis. The Way Back is a free, confidential support service that bridges the gap between hospital discharge and long-term wellbeing. Our support is grounded in connection by building trust, restoring hope, and helping people rediscover their own strengths and purpose.

Why Join WMQ’s Way Back Support Service Team?

• Purpose-led practice – Be part of a not-for-profit organisation that puts people, not profits, at the heart of care

• Work-life balance – Enjoy flexible hours that work around your life, we promote a culture that values personal time and well-being

• Team Culture – Be part of a collaborative, multidisciplinary team across diverse clinical settings that values your skills and wellbeing

• Perks and Benefits – We love our employee benefits, and you’ll love them too! Get discounts on private health insurance, gym memberships and travel and so much more

Your Role as Administration and Intake Officer

As an Administration Coordinator, you’ll support The Way Back and Suicide Prevention Services by keeping operations running smoothly, managing referrals, conducting intake screenings, and acting as the first point of contact to help deliver timely, high-quality care. Key accountabilities include:

• Maintain program compliance, audits, and accreditation

• Keep credentialing, registrations, insurance, and MOUs current

• Liaise with internal and external stakeholders

• Prepare weekly invoices in TechOne

• Provide reception and frontline admin support

• Process referrals and conduct intake and follow-ups

• Coordinate staff induction and orientation

• Maintain IT services

• Reconcile WMQ credit cards

• Assist with events and meetings

What We’re Looking For

• NDIS Worker Screening Clearance and Orientation completed

• Relevant qualification and/or experience in admin or community services

• Strong admin and IT systems skills (Office 365, TechOne, databases)

• High-level interpersonal and communication skills

• Experience supporting people in emotional distress

• Strong problem-solving and analytical ability

• Excellent organisation and time management skills

• Working with Children Check (or ability to obtain)

A Valuable Addition, Yet Not a Must-Have!

• Tertiary level qualifications in social work, mental health and/or other relevant disciplines.

Essential Requirements

• Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)

• Relevant probity checks required by legislation and WMQ Limited policy.

• Current Driver’s Licence and willingness to travel for work

About Wesley Mission Queensland (WMQ)

Wesley Mission Queensland is a leading not-for-profit provider of health and community services. With over a century of service, we support people across all life stages with aged care, disability support, mental health services, and community outreach. Our values, Innovation, Hope, Integrity, Compassion, Justice, Empowerment, and Respect, guide everything we do.

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Ready to Join Us?

Be part of something meaningful. Join a team that values you and the difference you make every day.

Click Apply today!

Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives or WMQ Limited Policy.