Administration & Member Services Officer

About the role

Reporting to the General Manager, you will assist with the day-to-day administration and member services activities of Girl Guides WA. Working within established procedures and with guidance from your supervisor, you will provide practical administrative, membership and retail support to an organisation dedicated to empowering girls and young women.

Key responsibilities

• Responding to telephone, email and general enquiries from members, families, volunteers and the public
• Assisting with routine membership registrations, renewals and database updates
• Providing friendly, timely and professional customer service
• Maintaining accurate membership records and referring complex enquiries to the appropriate team member
• Providing reception and general office administration support
• Assisting with correspondence, filing, document management and recordkeeping
• Updating existing office registers, templates and calendars
• Assisting with the operation of our Guide Gear retail shop and online store
• Processing customer purchases and online orders, including packing and dispatch
• Assisting with stock control, merchandising and stocktakes

About you

• Previous experience in administration, reception, retail or customer service
• Good organisational skills and attention to detail
• Friendly and professional verbal and written communication skills
• Confidence using Microsoft Office applications, including Outlook, Word and Excel
• Experience with basic cash handling, point-of-sale systems or processing customer transactions
• Ability to follow established procedures and manage routine tasks accurately
• A positive, practical attitude and willingness to assist colleagues
• A commitment to providing excellent service to members, volunteers and customers
• Current Working with Children Check and satisfy applicable National Police Check requirements

About us

Girl Guides Western Australia is part of a worldwide movement dedicated to empowering girls and young women to develop confidence, leadership skills and resilience. Our State Office team supports a dedicated team of volunteers who provide opportunities for girls and young women to learn, grow, build friendships and make a positive contribution to their communities.

Benefits

• Meaningful work: Contribute to an organisation that supports the development and empowerment of girls and young women
• Variety: Enjoy a diverse role combining administration, customer service and retail activities
• Supportive environment: Join a small, collaborative team where your contribution is valued
• Learning opportunities: Develop your administration, customer service and business systems skills
• Convenient location: Work from our State Office in Belmont, Perth