Administration and Office Assistant (With MCST Background only)

About the role

The Office and Administrative Assistant (MCST) provides administrative, secretarial, and operational support to the Building / Council Manager and the Council Members. This role is responsible for overseeing the day-to-day operations of the Management Office, managing resident inquiries, handling vendor communications, and ensuring compliance with the Building Maintenance and Strata Management Act (BMSMA).

Key responsibilities

• Serve as the main point of contact at the Management Office for residents, council members, visitors, and contractors
• Handle resident inquiries, feedback, and complaints professionally, keeping proper record logs and escalating complex issues to the Complex Manager
• Process applications for resident access cards, vehicle IU registration, renovation permits, move-in/move-out permits, and facility bookings
• Issue official notices, circulars, and reminders to residents regarding estate rules, scheduled maintenance, or community updates
• Assist in organizing Council Meetings and Annual General Meetings (AGMs) / Extraordinary General Meetings (EGMs), including notice distribution, proxy form verification, and venue preparation
• Draft, organize, and archive meeting minutes, resolution records, and correspondence in accordance with BMSMA guidelines
• Maintain updated strata roll data, resident databases, tenancy records, and vehicle register lists
• Archive site documents, floor plans, warranties, maintenance contracts, and regulatory filings