Administration & Operations Assistant

Join Our Growing Perth Team

Harleys Complete Plumbing Services is seeking a motivated, organised Administration Assistant to join our Wangara team.

This is a full-time role, 38 hours per week, at $35 per hour plus superannuation.

You’ll support our commercial plumbing maintenance business through invoicing, compliance, customer communication and service coordination support.

If you’re organised, customer-focused and enjoy variety, we’d love to hear from you.

What You’ll Do

Primary Responsibilities

• Manage accurate, timely invoicing
• Upload invoices and documents to customer portals
• Process service reports and job paperwork
• Maintain employee qualification and licence records
• Manage compliance across CM3, Rapid Global and similar platforms
• Assist with document control and general administration

Service Coordination Support

You’ll also support the Service Coordination team by:

• Assisting with scheduling and technician allocation
• Providing customer updates and service information
• Keeping job records, notes and statuses accurate
• Supporting plumbers and field staff with admin needs
• Helping improve processes and efficiency

What We’re Looking For

Essential Skills & Experience

• Administration, invoicing, coordination or customer service experience
• Strong computer skills, including Microsoft Office
• Clear communication and a professional manner
• Excellent attention to detail and accuracy
• Strong time management and organisation
• Ability to work independently and as part of a team

Highly Regarded

• Trade, maintenance, construction or service business experience
• Experience with Ascora, SimPRO, Aroflo, ServiceM8 or similar
• Knowledge of invoicing and service administration processes

Why Join Harleys?

• Full-time stability with a respected and growing Perth business
• $35 per hour plus superannuation
• Supportive and collaborative team culture
• Ongoing training and development opportunities
• Modern office facilities with onsite parking and onsite gym
• Long-term career growth opportunities
• Work alongside experienced operations and service teams
• Be part of a company that values quality, teamwork and great customer service

About Us

Harleys Complete Plumbing Services has been delivering high-quality commercial plumbing and maintenance services across Perth for more than 20 years. We pride ourselves on providing reliable service, strong customer relationships and a supportive team environment where our people can succeed.