Administration and Operations Executive - Work From Home

We are currently looking to hire an Administration and Operations Executive for a work-from-home role with LabChoice Australia. I wanted to check whether you would be interested in this opportunity.

LabChoice Australia is an Australian-owned and operated business supplying laboratory glassware, plasticware, instruments and related products. We are seeking a technically minded candidate to manage customer enquiries, support daily operations and maintain accurate product information across our website and eBay store.

Key responsibilities:

• Handle Australian customer emails professionally, including product enquiries, quotations, order updates and after-sales queries.
• Understand customer requirements and research suitable products, checking specifications and compatibility before making recommendations.
• Manage our eBay store, including product listings, customer messages, order queries and listing updates.
• Create and update website product listings, including descriptions, specifications, images, pricing and product variations.
• Research products using manufacturer catalogues, technical datasheets and supplier information.
• Compare products based on materials, dimensions, capacities, applications and operating specifications.
• Coordinate with suppliers, warehouse staff and internal teams regarding stock availability, dispatch, backorders and delivery updates.
• Prepare quotations and maintain accurate customer details in Zoho CRM.
• Maintain records of customer correspondence, product information and outstanding tasks.
• Prioritise urgent enquiries while managing ongoing operational work.
• Identify missing or conflicting information and seek clarification before proceeding.
• Work closely with our teams in India and Australia.

This role would suit someone who is organised, attentive to detail, quick to learn and comfortable working with technical product information.

Work Location: Remote