Administration & Operations Officer

About the Role

We are seeking a highly organized, proactive, and detail-oriented Administration & Operations Officer to support the daily administrative and operational functions of our school projects and educational programmes. The successful candidate will play a key role in ensuring smooth coordination between students, instructors, clients, schools, and internal departments while maintaining high standards of service delivery.

Key ResponsibilitiesSchool Administration

• Coordinate and manage daily school administrative activities.
• Handle course registrations, enrolments, attendance records, and student database management.
• Prepare letters, reports, certificates, and school-related documentation.
• Maintain accurate filing systems and records in both electronic and physical formats.
• Manage incoming enquiries via phone, email, and walk-in customers.
• Assist in student admissions and registration processes.

School Operations

• Coordinate training schedules, classrooms, instructors, and training resources.
• Ensure training facilities, classrooms, and equipment are ready before programme commencement.
• Monitor course attendance and support daily classroom operations.
• Liaise with trainers, students, schools, clients, and external stakeholders.
• Coordinate examinations, assessments, and certification processes.
• Support events, workshops, seminars, and school activities.

Programme Coordination

• Coordinate school projects and educational programmes with clients and stakeholders.
• Monitor programme timelines and ensure deliverables are met.
• Assist in preparing project reports and management updates.
• Support funding applications and claims administration where applicable.

Student & Customer Service

• Provide excellent customer service to students, parents, and clients.
• Address enquiries and resolve administrative matters promptly.
• Follow up on registrations, payments, and course confirmations.
• Ensure high levels of customer satisfaction and service excellence.

Compliance & Documentation

• Ensure compliance with school policies, government regulations, and quality management systems.
• Maintain confidentiality of student and organizational information.
• Support audits, inspections, and compliance requirements.
• Assist in SOP implementation and continuous process improvements.

Operational Support

• Coordinate procurement of training materials and office supplies.
• Assist in vendor and supplier coordination.
• Support management in special projects and operational initiatives.
• Perform any other duties assigned by Management.

RequirementsQualifications

• Diploma or Degree in Business Administration, Operations Management, Education Administration, or related discipline.
• Minimum 2-3 years of relevant administrative and operational experience.
• Experience in the education, training, or school sector will be an advantage.

Skills & Competencies

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with student management systems or CRM platforms is an advantage.
• Ability to work independently and as part of a team.
• Strong attention to detail and problem-solving skills.
• Positive attitude and customer-centric mindset.

Email CV to [email protected] or watsapp CV at 9710 0515

Pay: From $3,000.00 per month

Work Location: Hybrid remote in Singapore