Administration and Service Coordinator

Do you thrive on making things happen and bring energy in everything you do?

We’re looking for an organised, proactive and tech-savvy Administration & Service Coordinator to become the operational backbone of our growing business.

This is far more than a traditional administration role. You'll coordinate jobs, manage critical business systems, maintain ISO documentation and compliance registers, support clients and help drive continuous improvement across the business.

If you're someone who likes variety, enjoys improving processes and takes pride in keeping everything organised, we'd love to hear from you.

About us:

EIR Building and Maintenance is a proud, locally owned and operated business with over 30 years' experience specialising in various aspects of the construction industry, including construction, alterations, renovations and comprehensive maintenance services.

We’re a dedicated team that combines skill, experience, and strong local knowledge to deliver high-quality solutions tailored to our unique client needs. Our capabilities extend to diverse environments, including out-of-hours projects, industrial and government facilities.

The role:

Reporting directly to our leadership team, you'll become the central coordination point for a wide range of operational and administrative functions across the business. Hours are typically 7:00am to 3:30pm (flexibility in start and finish times available for the right person).

Key responsibilities include:

ISO, Compliance & Document Control

• Maintain ISO 9001 & 45001  documentation, registers and compliance records
• Manage document control processes and quality systems
• Support audits and continuous improvement initiatives
• Ensure business records remain accurate and up to date

Systems & Process Improvement

• Manage ClickUp workflows and business systems
• Support CRM administration and data integrity
• Drive process improvements through technology, automation and AI
• Assist with the implementation of new systems and workflows

Service Coordination & Operational Support

• Coordinate service and maintenance works, trades and schedules
• Support project delivery and day-to-day operations
• Liaise with clients, suppliers and subcontractors
• Keep jobs progressing and stakeholders informed

Customer Service & Administration

• Act as a key contact for clients and stakeholders
• Manage enquiries, phone calls and service bookings
• Deliver exceptional customer service and communication
• Provide general administrative support across the business

Our ideal applicant:

We're looking for someone who is vibrant, organised, forward-thinking and enjoys taking ownership.

You will have:

• Strong administration, coordination or operations experience
• Excellent attention to detail and organisational skills
• A proactive, solutions-focused mindset
• Strong customer service and communication skills
• Confidence using technology and business systems

Highly regarded:

• Experience with ISO systems, compliance or document control
• Experience maintaining registers and quality systems
• ClickUp, CRM or project management software experience
• Construction, maintenance or trade industry experience
• Experience or an interest in AI and business automation

Why Join Us?

• Be part of a growing business
• Work directly with the leadership team
• Genuine opportunity to shape systems and processes
• Variety and responsibility from day one
• Exposure to emerging technology and AI initiatives
• Supportive team environment
• Career growth opportunities as the business expands

How to apply?

Apply with your resume and a short cover letter outlining your experience and why this role is the right next step for you.