Administration Assistant - 12 Month Maternity Leave Cover

We are looking for a motivated and organised Administration Assistant to join our team in Keysborough for a 12-month maternity leave cover position.

This is a great opportunity for someone who enjoys working in a busy environment, communicating with customers and supporting a range of teams across the business.

Working closely with our EWP teams, you will provide administration and customer support to help ensure customer requests, quotes and orders are managed efficiently from enquiry through to delivery.

Key Responsibilities

·        Manage and action emails across designated business email accounts.

·        Liaise with Production, Sales, Marketing and Logistics teams to support smooth day-to-day operations.

·        Enter and maintain customer design requests through the relevant design service platforms.

·        Monitor outstanding customer requests and work with designers to ensure requests are progressed within required timeframes.

·        Communicate outcomes and updates to customers.

·        Ensure customer pricing is accurately communicated to relevant internal and external stakeholders.

·        Prepare customer quotes in accordance with established processes.

·        Assist with documentation for larger customer and builder tenders.

·        Identify opportunities to allocate overrun stock to EWP sales orders to assist with inventory management.

·        Coordinate customer delivery dates and delivery methods with customers, builders and Dispatch.

·        Prepare reports to assist Account Managers with following up outstanding quotes and opportunities.

About You

We are looking for someone who is:

·        Organised and able to manage multiple tasks and priorities.

·        Confident communicating with customers and internal teams.

·        Accurate and detail-oriented.

·        Comfortable using Microsoft Office and computer-based systems.

·        Able to work independently while also being part of a team.

·        Proactive, reliable and willing to learn.

·        Previous administration, customer service or sales support experience will be highly regarded.

What We Offer

·        12-month maternity leave cover

·        Monday to Friday, 9:30am – 3:00pm

·        Consistent part-time hours

·        Free access to EAP services

The successful candidate must have Australian Citizenship or legal Work Rights and must undertake a pre-employment medical assessment.

ITI Australia is committed to building an inclusive and diverse workforce. We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people and people with disability.