Administration Assistant (20 hours per week)

Eye Institute is a leading provider of ophthalmic care and ophthalmic surgery. We have locations in Whangarei, Auckland, Hamilton, Hawkes Bay, Wellington, Blenheim and Dunedin.

Our administration teams play a vital role in delivering exceptional care and service to our patients. We are looking for a positive, friendly and professional Administration Assistant to join our Wellington team four hours each morning Monday to Friday.

About the role

As part of our frontline team, you’ll play an important role in creating a smooth and positive journey for our patients, from their first enquiry through to their consultation, surgery and post-operative care. Due to the nature of this role, it requires someone to work on site each morning Monday to Friday.

You’ll be a positive self-starter who enjoys helping people and takes pride in providing excellent service. You’ll also bring:

• A warm, friendly and professional manner to provide a welcoming, professional, and compassionate experience for patients
• Strong organisation and attention to detail
• Initiative and a practical, can-do attitude
• Confidence working independently in a busy environment
• Good computer skills, including Microsoft Office
• The ability to manage competing priorities calmly and efficiently

Your key responsibilities will be:

• Supporting with incoming calls and greeting patients
• Supporting the team to manage incoming referrals and coordinate clinic, surgery, and post‑operative bookings
• File and patient pack preparation
• Respond promptly to phone and email enquiries, including urgent requests
• Maintain accurate and complete patient records in our patient management system
• Support with patient requests
• Scanning
• Support with general running of the office

About you

You’ will be someone who:

• Genuinely enjoys working with people and supporting a team
• Communicates warmly and professionally
• Is organised, accurate and able to multitask
• Uses initiative and works confidently without close supervision
• Remains positive and calm in a busy environment
• Is comfortable using Microsoft Office and learning new systems

Previous administration experience is preferred. Experience in healthcare would be an advantage, although a strong service mindset and the right attitude are just as important.

Why join Eye Institute?

• Be part of a highly regarded specialist healthcare organisation who is a certified Great Place To Work
• Make a meaningful difference to patients’ experiences every day
• Enjoy a role that offers variety, responsibility, and opportunities to grow

Eye Institute not only fosters an inclusive and diverse environment, and we have great benefits such as:

• Free day of leave on your birthday
• Discounted health insurance
• Employee Referral Bonus
• Daily fresh fruit and snacks
• Close down period during Christmas and New Year
• Social events and service anniversary celebrations

If you take pride in delivering excellent service and thrive in a busy clinical environment, we’d love to hear from you.

Please apply through Seek by sending your CV with a cover letter, outlining your suitability and reasons for interest in this role.