Administration Assistant

Are you an organised and customer-focused person looking for a great opportunity with a well-established company?

Our client is a market leader in supplying high-quality accessories and solutions for the cooking industry. They are looking for a Customer Service & Administration Officer to join their friendly and supportive team based in Ringwood.

This is a great opportunity for someone who enjoys variety, working with customers and being part of a close-knit team.

What’s on offer?

• $36.81 per hour
• Monday to Friday – 9:00am to 5:00pm
• Friendly and supportive working environment
• Work with a reputable and well-established company
• Varied role with a mix of customer service and administration

About the Role
As a Customer Service & Administration Officer, you will play an important role in supporting the day-to-day operations of the service team.
Your responsibilities will include:

• Managing incoming emails
• Answering and directing incoming phone calls
• Preparing freight quotes and checking stock availability
• Processing orders and invoices accurately
• Preparing equipment quotations
• Following up Proof of Deliveries (PODs)
• Responding to freight and service enquiries
• Managing inbound and outbound customer communications
• Providing general administration support to the team

About You
We’re looking for someone who is reliable, organised and enjoys helping customers. You will ideally have:

• Previous experience in customer service, administration or service coordination
• Strong verbal and written communication skills
• Excellent time management and attention to detail
• The ability to multitask and work in a fast-paced environment
• A positive, can-do attitude and willingness to learn
• Experience with CRM or scheduling systems is preferred but not essential
• Good computer skills, including Microsoft Office and email

We are looking for someone who can use their initiative, solve problems and confidently manage a variety of tasks.

If you’re looking for a Monday to Friday role with great hours, competitive pay and a supportive team, we’d love to hear from you.

Apply now with your resume and we’ll be in touch!